Frequently Asked Questions

Kickstands

A) Most of the time, Yes. A typical rebuild is $50, and consists of a new pivot pin, roll pins, backing plate, spring, and spring holder.  In the event the base or leg is beyond repair, the kickstand will need to be replaced entirely. Please call us at 208-466-4762 to receive a return authorization number before sending us your Kickstand.  Once we receive and inspect your Kickstand we will contact you to let you know what it needs.

A) No, however we do offer the option of having a stand shortened to the length of your choice for an additional $50.

A) Most of the time no, each stand is specific to every bike. Give us a call and we’ll check for you!

A) No, our stands are meant to hold up the bike only and are not designed to hold the additional weight.

Stabilizers

A) Yes, a typical service is $75. and includes all necessary seals and O-rings.  In some cases, additional internal parts are required, this could increase the cost. Once we receive and inspect your stabilizer, we will contact you to let you know what it needs. please call us at 208-466-4762 to receive a return authorization number before sending us your stabilizer.

A) If you ride/race a lot, once a season. For the weekend warrior, typically every other season. Your stabilizer should also be sent in immediately if you notice a leak, or start to feel the performance degrading.

A) Some can and some can’t. The Elka stabilizer system went through several evolutions before it was purchased by Fastway, and they have evolved more since. Some of the early versions are now obsolete.

A) No, we don’t recommend it. The internals are very sensitive, the oil is not commonly available, and the tolerances are very tight. Additionally, a special machine is required to properly bleed the air out of the unit.

A) Yes, with exceptions. Please give us a call and we’ll give you a hand!

A) Sometimes. It depends on which model ROX you have and how you have them set up. Please give us a call and we’ll give you a hand!

 

Racks

A) Most of the time no but please give us a call and we’ll let you know what bike/models it does fit.

A) No more than 40lbs. Also avoid carrying fuel/water jugs, as the inertia of the sloshing liquid can put additional stress on the rack and subframe.

Footpegs

A) Sometimes.  Many models take the same peg, so you may just need a new fit kit. Some bikes/models take an alternate peg design and are not cross compatible. Give us a call and we can help you figure out what you need.

Handguards

A) No, they are typically too short to reach the mounting holes.

A) Our version 3 system can be used on almost any bike as long as the bar diameter is the same. Versions 1 and 2 are bike/model specific fitment. Give us a call if you need any assistance!

A) Almost always. If you’re struggling, give us a call and we’ll help you find a way to make it work.

Warranties

A) All Fastway products have a product warranty for a period of 90 days from the original date of purchase. This warranty applies to the original purchaser only. Crash/Impact Damage, modification, stripped or missing bolts or damage done during installation is not covered under warranty.

A) In the event of a warranty claim, we will attempt to verify the complaint as best we can with pictures via email. In some cases, the item may need to be sent in for a hands-on inspection. If the item is determined to have a defect, we will, at our discretion, repair or replace the item. Please call us at 208-466-4762 to start the process.

Returns

A) Items being returned for credit will be assessed a 20% restocking fee. Discounted or discontinued items are not eligible for a return or refund.  Items purchased by a retail customer from a dealer must be returned through the same dealer and are subject to said dealer’s stated retail return guidelines. Returns will not be accepted without an RA number, please call us at 208-466-4762 to receive a return authorization number before returning your item.

Other Questions

A) Please feel free to give us a call! Our team of experts is standing by to help answer any question you may have. We’re available from 8am-5pm, Mountain time, Monday through Friday, or can be reached via email at sales@promotobillet.com.

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